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General Data Protection Regulation (GDPR) We'll use this information to contact you about your enquiry - please tick the box to indicate you have read our Privacy Policy and agree to how your data will be used and stored.
Privacy Policy - General Data Protection Regulation (GDPR)
1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

User privacy and data protection are human rights

We have a duty of care to the people within our data

Data is a liability, it should only be collected and processed when absolutely necessary

We will never sell, rent or otherwise distribute or make public your personal information

 

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)

EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our Data Protection Officer (details of whom can be found at the end of this policy document) for clarification.

 

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Contact forms and email links

Should you choose to contact us using the contact form on our Contact page or via an email link on our website none of the data that you supply will be stored by this website or passed to / be processed by any third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. Not all mail servers are secured in such a way therefore we would suggest that as a general rule you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

 

4.0 ABOUT THIS WEBSITE’S SERVERS

Our website pages are served from a privately owned Tier 3+ 2N Data Centre using the latest technology to deliver the highest reliability, security and performance. Located within the United Kingdom the 9,300 sq ft data hall consists of 3 x 40 rack pods; each of these pods houses 34 server racks, 2 switching racks and 4 patching racks.

Security is a top priority. 3m perimeter fencing, 25+ CCTV cameras, 24x7 personnel and electronic access control systems safeguard the data hall from unauthorised access.

A bespoke 150km dark fibre network ring directly connects the data centre to the wider internet. A multi homed Border Gateway Protocol network provides connectivity to multiple Tier 1 upstream providers.

A 2N power management setup means up to 50% of the facility can fail without disrupting service; if there was ever a power supply issue, there are backup generators which would take the load and continue to power the facility indefinitely.

Inergen Fire Suppression - a highly effective gaseous fire suppression agent designed specifically for use in server environments is used; if deployed, Inergen doesn't damage hardware or infrastructure and unlike other forms of gaseous fire suppression it doesn't create harmful toxins for humans or the environment.

To regulate the temperature and humidity surrounding the servers the latest cold aisle containment technology is used. Cool air is delivered to the ‘cold aisle’ through raised flooring. Servers then draw in the cool air and exhaust it into a ‘hot aisle’ behind them where it is then recycled.

Renewable energy, generated from hydroelectric and wind powers the facility.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS (a secure version of the HyperText Transfer Protocol).

 

5.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them state they comply with the legislation set out in section 2.0. We recommend carefully reading our third party service providers' Privacy Policies to ensure you fully understand how your data may be processed.

Google

Facebook

Trip Advisor

Shortcuts Software

 

6.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

7.0 DATA CONTROLLER

The data controller of this website is: Lavender Day Spa (2017) Limited, a UK Private Limited Company with company number: 10717102

 

Registered Office:

Lavender House,

3 Manchester Road,

Southport

Merseyside

PR9 9EP

Tel: 01704 531400

Email: info@lavender.house

 

Correspondence Address:

Lavender House,

3 Manchester Road,

Southport,

Merseyside,

PR9 9EP

Tel: 01704 531400

Email: info@lavender.house

 

8.0 DATA PROTECTION OFFICER

Laura Porcelli

Director, Lavender Day Spa (2017) Limited.

Tel: 01704 531400

Email: info@lavender.house

 

9.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes - instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are listed in the change log below.

 

9.1 Change log

02/05/2018 – version 1.1

Added details regarding changes to this privacy policy

01/05/2018 – version 1.0

Privacy policy instigated

Lavender House - The Premier Luxury Day Spa in Southport

Why not visit us to see for yourself why Lavender House is Southport's Favourite luxury Day Spa, Hair and Beauty Salon!

Lavender House Southport
Experienced & qualified staff

Our beauty therapists are fully qualified and highly experienced, you can trust you are in very capable hands.

Beautiful relaxing environment

An elegant and classy venue with a warm, friendly and welcoming ambiance in which to meet and be pampered.

Professional natural products

Many of our luxury beauty products are created from natural and eco-friendly ingredients.

Free off-street parking

Free off-street parking is available to all our customers when visiting us (subject to availability).

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Our Opening Hours

  • Sunday 10:00-17:00
  • Monday 9:00-17:30
  • Tuesday 9:00-17:30
  • Wednesday 9:00-17:30
  • Thursday 9:00-20:30
  • Friday 9:00-20:30
  • Saturday 9:00-17:30