Terms & Conditions

SALON ETIQUETTE:

Our spa is designed with your relaxation in mind, we please ask that you turn mobile phones onto silent and please respect all guests’ right to privacy and quiet.

CANCELLATIONS:

We ask if you are unable to make your appointment to please let us know a minimum of 24 hours prior to your booking. Failure to do so may result in a 50% cancellation fee. The same applies for failing to turn up for an appointment or re-arranging an appointment with less than 24 hours notice.

ARRIVAL:

Aim to arrive ten minutes before your appointment. Upon arrival all clients must register at reception. New clients will be asked to complete a client consultation form. Arriving late may mean you don’t get the full treatment time allocated to you.

HEALTH CONDITIONS:

Please advise us of any health conditions, allergies or injuries that may affect your choice of treatment when making your booking.

HOMECARE:

Most products used in our treatments are available to purchase at reception enabling you to continue your spa experience at home.

GIFT CERTIFICATES:

Available to purchase at reception or over the phone. They are available for any amount and can be redeemed on any service or product available at Lavender House.

Please note: Gift Certificate purchases are non-refundable.

Lavender House Gift Certificates are valid for 12 months from the date of purchase.

CHILDREN:

Children are allowed at Lavender House as long as they are accompanied by an adult at all times. We ask they are well behaved and quiet to ensure other guests’ continued relaxation.

TREATMENT TIMES:

Facials, massages, body treatments and Spa Day treatment times include extra time allocated for a thorough consultation and aftercare advice, this doesn’t affect the time of your appointment.

LARGE BOOKINGS:

We welcome large bookings, however for bookings over £50 and for all Spa bookings we require a 50% deposit to secure your appointment. We can take this payment over the phone.

TINT, GLUE & PATCH TESTS:

If it is your first time having your eyelashes or eyebrows tinted at Lavender House we require you to come in for a tint test 24 hours before your appointment time. The same applies for strip lashes or weekend lashes which require a glue test 24 hours before.

MASSAGE:

We offer massages to everybody over the age of 18, clients between 16-18 years of age require parental consent. We do not massage under 16’s due to developing bones and tissues.

SPA:

Use of the spa is only permitted for ages 16 and over.